🔄 Refund & Returns Policy – AB SpareMart

At AB SpareMart, we strive to provide 100% genuine Allen-Bradley automation products and ensure complete customer satisfaction. Our Refund & Returns Policy outlines the conditions under which you can return items or request a refund.

1. Eligibility for Returns

Products are eligible for return if:

The item is unused, undamaged, and in original packaging.

The return request is made within 15 days of delivery (unless specified otherwise).

Proof of purchase (invoice or order number) is provided.

Non-returnable items include:

Used or damaged products.

Customized or special-order items.

Items missing labels, serial numbers, or packaging.

2. Return Process

To initiate a return:

Contact Customer Support
📧 Email: support@absparemart.com
💬 WhatsApp: +1-800-XXX-XXXX
📞 Phone: +1-800-XXX-XXXX

Provide Details

Order Number / Invoice

Product Name / Catalog Number

Reason for Return

Photos or videos of the item (if damaged or defective)

Receive Return Authorization
Our support team will provide a Return Merchandise Authorization (RMA) number and shipping instructions.

Ship the Item
Pack the product securely and include the RMA number.

3. Refunds

Refunds are processed within 7–10 business days after receiving and inspecting the returned product.

Refunds are issued using the original payment method unless otherwise agreed.

Shipping charges are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

Exchange requests are handled similarly to returns.

If the requested replacement item is unavailable, a refund will be issued.

Customers are responsible for return shipping costs, unless the exchange is due to a product defect.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Report the issue within 48 hours of delivery.

Provide photos/videos to help us assess the issue.

AB SpareMart will arrange free replacement or refund promptly.

6. Bulk Orders & Special Cases

For bulk orders, OEM clients, or B2B purchases, return and refund terms may vary.

Contact sales@absparemart.com to confirm specific terms before placing bulk orders.

7. Contact Information

If you have questions or need assistance with returns:

📧 Email: support@absparemart.com
💬 WhatsApp: +1-800-XXX-XXXX
📞 Phone: +1-800-XXX-XXXX
📍 Address: 123 Industrial Automation Lane, Cityville, State, ZIP

✅ Why Choose AB SpareMart for Returns?

Hassle-free return process

Genuine Allen-Bradley products

Quick inspection and refund turnaround

Dedicated customer support